ECG begins nationwide debt recovery exercise today

The Electricity Company of Ghana (ECG) has commenced a nationwide revenue mobilisation exercise to recover outstanding electricity bills from customers.

The exercise, which begins today, Monday, November 9, 2026, is expected to run until Friday, November 27, and will cover residential, commercial and industrial consumers, as well as Ministries, Departments and Agencies (MDAs) with unpaid bills.

The power distributor announced the exercise in a notice issued on Saturday, November 7, urging customers with outstanding balances to settle their arrears to avoid disconnection and additional reconnection charges.

ECG said it has deployed special teams to oversee the operation and warned that individuals found engaging in illegal connections, obstructing its activities or reconnecting their electricity supply without authorisation after disconnection risk arrest and prosecution.

Customers who have difficulty accessing their electricity bills have been advised to visit the nearest ECG office for assistance.

The company has also encouraged consumers to settle their outstanding bills through its approved payment channels, including the ECG Mobile App.

“Customers with arrears are advised to pay their bills now to avoid disconnection, and payment of reconnection fees,” the Company stated.

Customers requiring further information or assistance can contact ECG’s call centre on 0302611611 or reach the company through its social media platforms.

Also read:

• ECG to embark on nationwide debt recovery exercise

• IMF flags delayed ECG collection accounts audit, urges timely reforms