‘Dystopian’: Co-op becomes latest firm to put staff under AI surveillance
Whistleblower says recording and analysis of all probate calls in Co-op Legal Services is oppressive The Co-op has become the latest employer to place workers under AI surveillance with an automated listening technology that rates every phone call some of them make to customers. In a system described as “oppressive and dystopian” by a whistleblower, Co-op Legal Services is using AI models to record, analyse and award a percentage score for interactions between agents and customers seeking advice
AI summary
Whistleblower says recording and analysis of all probate calls in Co-op Legal Services is oppressive
The Co-op has become the latest employer to place workers under AI surveillance with an automated listening technology that rates every phone call some of them make to customers.
In a system described as “oppressive and dystopian” by a whistleblower, Co-op Legal Services is using AI models to record, analyse and award a percentage score for interactions between agents and customers seeking advice about probate, wills and estates.
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About this article
- Length
- 85 words · 1 min read
- Published
- October 8, 2026
- Byline
- Robert Booth UK technology editor
- Source
- The Guardian