Canada's Regulator Fined Air Canada, Ordered WestJet To Change & Wheelchair Users Are Suing Anyway

Canada’s aviation regulator has already fined Air Canada over accessibility failures and ordered airlines to change how they accommodate passengers using mobility aids. Yet wheelchair users are still taking airlines to court. That apparent contradiction is becoming harder to ignore as a newly certified class action against Air Canadaargues that regulatory penalties alone have not provided the accountability or remedy passengers are seeking.