Commission Resolves 16,237 Cases In Enugu

The Public Complaints Commission (the Nigerian OMBUDSMAN) has resolved 16,237 cases of the 45,721 complaints it received in Enugu from January to September this year.

The federal commissioner, Public Complaints Commission, Enugu State, Barrister Edith Okolie, disclosed this during a press briefing on the occasion of the commission’s 51st anniversary celebration held in Enugu.

She added that 29,484 are still under investigation, stating that the complaints they received cut across non-payment of salaries, pensions, and gratuities; wrongful dismissal; land matters; landlord-tenant issues; non-payment of entitlements; abuse of office; and other administrative Injustices.

She listed recovery of unpaid salaries, pensions, and gratuities for many complainants, reinstatement and settlement of wrongful dismissal cases, peaceful resolution of many land and family disputes through mediation, without going to court, successful intervention in cases of abuse of office and denial of rights, among others as some of the major achievements of the commission in Enugu.

She added that the achievements were made without the complainants having to pay any fee, as our services are free.

She therefore called on the good people of Enugu State to approach the commission with any complaint against any government agency or organisation, advising them not to suffer in silence

“As we celebrate 51 years, we renew our commitment to serve the people of Enugu State and Nigeria with integrity, fairness, and speed.

“I therefore call on the good people of Enugu State: if you have any complaint against any government agency or organisation, do not suffer in silence. Come to the Public Complaints Commission. Our doors are open, and our services are free.

While commending the government for their support, she appealed for more funding for the commission.

“Our mandate is simple and clear: to investigate complaints by any person who feels aggrieved by the action or inaction of government, its agencies, or private organisations, and to ensure justice, fairness, and good governance.

“We are the voice of the voiceless. We are the place where the ordinary Nigerian can come without fear and without paying any money, and get justice.” She stated.