AWA apologises to passengers stranded after flight cancellation

African World Airlines (AWA) has apologised to customers following the circulation of a video showing passengers stranded at the airport after a flight cancellation.

Speaking in an interview with Adom News, the airline’s Brands and Communications Manager expressed sincere apologies to the affected passengers, acknowledging the concerns and inconvenience caused by the incident.

He assured customers that the airline is working with the Ghana Meteorological Agency and the Ghana Civil Aviation Authority to address challenges associated with flight disruptions and improve the handling of such situations.

The incident has drawn attention to the challenges passengers face when flights are cancelled, particularly the need for timely communication and adequate assistance from airlines.

AWA’s apology comes amid calls for improved passenger communication and better management of disruptions to minimize inconvenience to travelers.

The airline’s collaboration with the relevant authorities is expected to help address concerns surrounding flight operations and passenger welfare.