GOSERC unveils new electricity rules

The Gombe State Electricity Regulatory Commission (GOSERC) has unveiled two new regulations aimed at protecting electricity consumers, improving service delivery and providing a regulatory framework for mini-grid operations across the state.

The regulations, unveiled in Gombe, cover customer service and satisfaction, as well as the development and operation of mini-grids.

Speaking at the event, GOSERC Chairman, Usman Arabi, said the customer service regulation clearly defines the rights and responsibilities of electricity consumers and service providers.

He said the regulation provides channels for customers to lodge complaints and seek redress, while requiring consumers to pay their electricity bills and refrain from tampering with meters and other electricity infrastructure.

Arabi said the second regulation would provide the legal framework for the development and operation of mini-grids, particularly in rural communities and areas poorly served by the national grid.

He said the regulations were designed to promote fairness, transparency and accountability in the electricity sector while protecting both consumers and service providers.