King’s College Hospital Jeddah to become first EMEA hospital to adopt InterSystems IntelliCare

SAUDI ARABIA—King’s College Hospital London Jeddah is set to become the first hospital in the Europe, Middle East and Africa (EMEA) region to implement InterSystems IntelliCare, a next generation electronic health record (EHR) platform that integrates artificial intelligence into clinical workflows.

The hospital has signed an agreement with InterSystems to transition from TrakCare, which currently serves as its core EHR system, to IntelliCare.

The move builds on the two organisations’ existing relationship and forms part of the hospital’s efforts to use digital technologies to improve patient care and clinical efficiency.

Expanding digital healthcare

King’s College Hospital Jeddah opened in 2025 as an extension of King’s College Hospital London, a teaching hospital established in 1840.

The Jeddah facility combines international clinical protocols with multidisciplinary care and academic oversight.

The hospital has more than 130 specialist consultants covering 35 clinical specialties and operates 10 centres of excellence.

Its services include complex and critical care for patients in Saudi Arabia.

The transition to IntelliCare represents the next stage of the hospital’s digital development.

Built on the foundation of InterSystems TrakCare, IntelliCare integrates AI into areas such as clinical documentation, ordering, decision support and patient communication.

The platform is designed to reduce administrative workloads while giving clinicians faster access to relevant patient information.

It also supports workflows that allow healthcare professionals to spend less time managing digital records and more time interacting with patients.

AI integrated into clinical workflows

One of the platform’s features is ambient clinical documentation, which uses AI to capture clinical conversations and convert them into structured medical records.

This can reduce the time clinicians spend documenting consultations while supporting more complete patient records.

IntelliCare also incorporates AI into clinical workflows rather than relying on separate AI applications.

The technology can support activities such as ordering, prescribing, reviewing results, and communicating with patients.

The platform also uses a clinician-focused design intended to reduce distractions during consultations.

In addition, its support for HL7 FHIR and SMART on FHIR standards is designed to facilitate interoperability with Saudi Arabia’s wider healthcare system.

Dr Ibrahim Alharfi, Chief Executive Officer of King’s College Hospital London Jeddah, said the hospital’s priority was to bring international standards of clinical practice to Saudi Arabia.

“Technology is not the destination; better patient outcomes are,” he said.

“Adopting InterSystems IntelliCare enables our teams to work with greater intelligence, reduce avoidable delays, and keep the clinician’s attention where it belongs: on the patient in front of them.”

Diaa Kamal, Chief Information Officer at King’s College Hospital London Jeddah, said the hospital’s experience with TrakCare provided a strong foundation for adopting IntelliCare.

“We know that a reliable, intelligently designed system is the backbone of safe, high-quality care,” he said.

“IntelliCare takes that foundation and makes it exponentially smarter with AI that surfaces the right information at the right moment.”

Ali Abi Raad, Managing Director of InterSystems Middle East, India, and South Africa, said the company was pleased to continue its partnership with King’s College Hospital Jeddah as the hospital moves to IntelliCare.

Sign up HERE to receive our email newsletters with the latest news and insights from Africa and around the world, and follow us on LinkedIn for updates.